Refund and returns policy

If a product fails on first use, tell us within 48 hours of delivery or collection. We will test it and, where the fault is confirmed, replace it or raise a manufacturer replacement at no cost to you.

If we sent something other than what was agreed, we collect it and correct the order at our cost. Tell us within seven days.

Unopened items in their original sealed packaging may be returned within seven days of delivery. The original invoice is required and a restocking deduction may apply where the supplier charges us one.

Opened components cannot be returned for change of mind, because they cannot be resold as new. This is standard across the industry and is the reason we would rather spend time helping you choose correctly first.

Assembled custom builds, software and licence keys, consumables such as thermal paste, and any item with physical damage or missing accessories.

Approved refunds go back by the same method you paid, within seven to ten working days of us receiving and inspecting the item. Bank processing time is on top of that.